Baggage Policy
These terms and conditions shall apply to all carriage or the performance of courier/parcel services by PassionAir.
Checked Baggage
Free Baggage Allowance
Passengers are allowed free checked baggage allowance according to the fare bundle bought:
| Passenger Type | Baggage Allowance |
|---|---|
| Adult (12 years +) | 25kg |
| Child (2–12 years) | 25kg |
Any baggage that exceeds the free baggage allowance will attract excess fees as listed further below.
Infants (Under 2 years)
Infants that do not occupy a seat are not allowed checked baggage but are allowed one (1) piece of hand luggage not exceeding 5kg on board.
Excess Baggage
Excess baggage fees apply to any baggage weighing more than the specified free baggage allowance depending on the booking class purchase. Excess baggage fees are charged on a per kilo basis.
For more in-depth information please click here.
Overweight and Oversized Bags
PassionAir SHALL NOT accept for transport any single bag exceeding 32kg. Passengers MUST either reduce the weight of the bag or break it into smaller pieces.
Individual passengers’ total number of checked bags cannot exceed five (5) bags.
Each bag must not exceed 250x79x112cm (LxHxW) with a maximum circumference of 300cm.
PassionAir reserves the right to refuse or delay the carriage of bags due to operational restrictions.
Cabin Luggage
You warrant that each article in the shipment is properly described on the shipment document and packed to ensure safe transportation with ordinary care in handling.
You are responsible for all charges and possible surcharges, customs duties and assessments, including fees related to our prepayment of the same, governmental penalties and fines, taxes, and our lawyers’ fees and legal costs, related to this shipment.
Condition of check in bags
PassionAir reserves the right to refuse a package for reasons including but not limited to illegal/prohibited items, dangerous goods, bulky or overweight parcels, weight limitation, improper packaging, etc. The discretion of the PassionAir agent receiving the parcel is final.
Travelling with pets
PassionAir reserves the right to refuse a package for reasons including but not limited to illegal/prohibited items, dangerous goods, bulky or overweight parcels, weight limitation, improper packaging, etc. The discretion of the PassionAir agent receiving the parcel is final.
COURIER SERVICE
| Accra – Kumasi/Takoradi | Accra – Tamale | Accra – Wa | Accra – Sunyani | ||||
|---|---|---|---|---|---|---|---|
| Rates – Parcel Services | Rates – Parcel Services | Rates – Parcel Services | Rates – Parcel Services | ||||
| Description | Rate (GHS) | Description | Rate (GHS) | Description | Rate (GHS) | Description | Rate (GHS) |
| Parcel above 0-5kg | 120 | Parcel from 0-5kg | 135 | Parcel from 0-5kg | 200 | Parcel from 0-5kg | 200 |
| Parcel above 5kgs | 25/kg | Parcel above 5kgs | 30/kg | Parcel above 5kgs | 40/kg | Parcel above 5kgs | 40/kg |
| Special Items | Special Items | Special Items | Special Items | ||||
| Electronics | 200/item below 5kg | Electronics | 300/item below 5kg | Electronics | 300/item below 5kg | Electronics | 300/item below 5kg |
| Electronics | 25/kg | Electronics | 30/kg | Electronics | 40kg | Electronics | 40/kg |
Restricted items
A package is deemed unacceptable if:
- It is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), any applicable government department or other relevant organisation for carriage by a passenger aircraft;
- No Customs declaration is made when required by applicable Customs regulations;
- or PassionAir decides it cannot transport an item safely or legally (such items include but are not limited to: animals, bullion, currency, bearer form negotiable instruments, precious metals and stones, firearms, parts thereof, and ammunition, pornography, and illegal narcotics/drugs).
In determining if a package is acceptable for transport or not, PassionAir’s decision shall be final.
Dangerous goods and prohibited items
PassionAir has the right to open and inspect a package without prior notice to the shipper. PassionAir reserves the right to reject any package upon inspection without prejudice. The package may also be opened, inspected by applicable government institutions, security agencies, or airport authorities without prejudice.
Arms & ammunition
- PassionAir may accept large and bulky packages (s) for transport. The acceptance of such package(s) is solely at the discretion of PassionAir’s operations personnel, whose decision shall be final. The decision shall be based on the type of package, size, weight, and the availability of cargo space on the intended flight.
- Heavy packages are described as packages weighing more than 7 kilograms.
- Large/bulky packages are packages whose dimensions exceed 55cmX35cmX23cm.
Perishables, fragile and precious items
Packages to be accepted for transport shall follow the process described below;
- Shipper sends package to PassionAir airport offices at least 2 hours before the intended flight on which the package is to be transported.
- A PassionAir agent shall inspect the package and confirm acceptance for transport.
- Shipper shall fill out the necessary documentation and pay the corresponding charges.
- Package(s) are screened by airport security authorities and loaded onto aircraft for transport.
Parcel drop-off and collection points are done solely at the Carrier’s airport offices. The Carrier shall not pick up or deliver parcels. It is the responsibility of the recipient to collect parcels at the Carrier’s airport office within 48 hours of delivery.
Right of refusal of carriage
PassionAir shall make packages available at its airport offices at the various airport it operates to. The Carrier does not offer door to door delivery. Packages shall be delivered to the Carrier’s airport offices for collection by the recipient.
To collect a package, the recipient must appear in person at the Carrier’s airport to collect the package. The following must be presented by the recipient:
- A valid national ID – acceptable national IDs include the following: Ghana Card, driver’s license, passport, voter’s ID, and National Health Insurance card. Pictures or a copy of cards shall not be accepted as proof of identity.
- Shipment receipt number
- Package tag number
- The recipient shall sign a delivery ledger upon collection of the shipment.
- PassionAir may elect to make a copy of the recipient ID for security and auditing purposes.
Uncollected shipment
Uncollected packages shall be shipped back to the origination point after 48 hours and the shipper shall be surcharged the cost of shipment as well as storage cost if the returned package is not collected within 24 hours. Storage cost shall apply and be calculated on a daily basis after failure to collect an undelivered package.
Right of inspection
PassionAir reserves the right to dispose of uncollected packages after one (1) year without incurring any liability whatsoever to the Shipper or anyone else.
Baggage irregularities
The Carrier reserves the right to vary the flight on which the package shall be transport. The Carrier shall not be liable for any damages or loss caused by delays.
Travel tips
– Travel is not recommended for infants in the 7 days following birth. – Avoid travel if your infant is ill.
– Bring enough bottles and food for the trip.
– Please remember to bring the items you need for changing your infant (diapers, wipes, etc.).
– Make sure your infant drinks amply during the trip.
– Prior to departure, please remember to make sure you have all your child’s documents required by the police, customs agents and immigration officers at your destination country.
– If you are bringing a stroller on board, please remember to affix a label displaying your contact information (name, address, phone number and e-mail).
– If your child is receiving medical treatment or suffers from travel sickness, please remember to bring his or her medical record and medications.
– Choose comfortable and warm clothing (sweaters and socks).
– During take-off and landing, give your child a piece of candy or chewing gum, or a pacifier, bottle, lollipop or cookie for infants, to reduce possible earaches.