FAQs - Refund
1. Do I get a refund if I cancel my flight?
Yes. Refunds for cancelled tickets will be processed after the deduction of appropriate cancellation fees.
2. How can I request a refund for my cancelled ticket?
Passengers should send an email to concerns@flypassionair.com requesting a refund with the details of the ticket and payment mode.
3. Can I request a refund if I purchased from a travel agent?
For bookings made through a travel agent, contact the agency directly. Refunds will be made to the travel agency’s account upon cancellation.
4. How will I receive my refund?
If payment was made via Mobile Money or debit/credit card, your refund will be credited back to your Mobile Money Wallet or card within seven (7) or fourteen (14) working days, respectively.
For tickets purchased with cash, funds should be available for pick up at our Ticketing Office within seven (7) working days.