FAQs - Request Wheelchair Assistance
1. Does PassionAir offer WCHS – Wheelchair up the Stairs service?
No. Unfortunately, PassionAir cannot accept a passenger who is unable to walk up and/or down the stairs because our fleet of aircraft has passenger stairs to access the cabin. The Dash 8 aircraft has no provision for attaching a passenger bridge/jetty or using an ambulift.
2. Does PassionAir offer WCHC – Wheelchair to the Cabin service?
No. The Dash 8 aircraft doors make the embarkation or carriage of that person with reduced mobility physically impossible.
3. Can I take my own wheelchair to the cabin?
No, you will need to check in your wheelchair and carry it in the hold.
4. Do I need to pay to check in my wheelchair?
No, we will carry your wheelchair free of charge in addition to your checked baggage, provided it is a standard-size wheelchair. Any modified or non-standard models of wheelchairs might require review prior to acceptance.
5. Can I take my wheelchair, cane/crutches/walker onboard?
Yes, you can take your cane/crutches/walker with you in the cabin, but your wheelchair will be carried in the hold.
For safety reasons, our cabin crew will stow your mobility aid device in the overhead lockers during taxi, take-off, and landing.
6. Is wheelchair assistance free of charge at PassionAir?
Yes, we provide wheelchair assistance free of charge. You just need to request it at least 48 hours prior to departure to make sure it is arranged for you throughout your journey.